Refund & Cancellation Policy

“Digital content” means downloadable or online-access educational materials.

“Services” may include guided tracks, workshops, or other support formats described on the Website or in a separate scope document.

“Start date” means the date access is granted or the service session begins.

Refund availability depends on the type of service, whether access has started, and whether any custom work has been delivered.

Where a separate written agreement exists for a workshop or enterprise scope, that agreement may define specific refund terms.

If digital content is provided immediately after purchase or access grant, refunds may be limited once access has started.

We may consider refunds in limited cases such as:

• Duplicate purchase of the same access option (verified).
• Technical inability to access content caused by our systems, not resolved within a reasonable time after notice.
• Accidental purchase where access has not been used (case-by-case review).

We may request basic information to verify the transaction and access status.

For guided tracks or sessions:

• Before the start date: cancellation may be eligible for a refund, minus any non-recoverable processing costs (if applicable).
• After the start date: refunds may be limited because time and preparation may have already been allocated.

If a partial refund is offered, it may be based on unused sessions or unprovided deliverables, where applicable.

Workshops typically involve preparation time and reserved scheduling. As a result:

• Rescheduling requests should be sent as early as possible.
• Cancellations close to the workshop date may not be refundable because time is reserved.
• If custom materials are created, refunds may be reduced or unavailable once those materials are delivered.

Specific workshop terms may be confirmed in writing for each engagement.

Refunds are generally not available for:

• Completed sessions or delivered custom materials.
• Requests based on preference changes after access has started, where content was available as described.
• Issues caused by unsupported devices, blocked email delivery, or local network restrictions outside our control.

To request a refund or cancellation, email hello@vexonow.info with:

• Your full name and the email used for the request or purchase.
• Service type (digital access, guided track, workshop) and approximate date.
• A short description of the reason (so we can route and process appropriately).

We may request additional details to verify the request and prevent fraud.

We aim to review requests within a reasonable period after receiving all necessary information.

If a refund is approved, the return timing may depend on the original payment method and processing systems.

If you have questions, contact us first so we can review the situation and respond.

Nothing in this policy limits rights you may have under mandatory consumer protection laws.